Privacy Policy — Herfeh

Herfeh ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Herfeh mobile application and related services.

By using the Herfeh app, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to operate the platform safely and efficiently.

1.1 Information You Provide

When you register or use the app, we may collect:

• Full name
• Mobile number
• City of residence
• Saved delivery addresses
• Order details
• Special instructions submitted with orders
• Ratings or reviews you submit
• Support messages or inquiries

1.2 Automatically Collected Information

We may automatically collect:

• Device type and operating system
• App usage activity
• Log data and timestamps
• IP address (for security and fraud prevention)

1.3 Location Information

We request location access to:

• Enable delivery address pin placement
• Improve delivery accuracy
• Show sellers available within your delivery area

Location is only used while the app is in use and is not tracked continuously in the background.

1.4 Payment Information

Herfeh does not store full payment credentials. Payments are processed securely through third-party payment providers (e.g., Cliq via Orange Money). Those providers process payment data under their own privacy policies.

2. How We Use Your Information

We use your data strictly for platform operation, including:

• Creating and managing your account
• Processing and delivering orders
• Coordinating delivery logistics
• Providing customer support
• Sending order updates and notifications
• Verifying user identity
• Improving app performance and experience
• Preventing fraud or misuse

We do not sell your personal data.

3. Sharing of Information

We only share information when necessary to operate the service.

Your data may be shared with:

All third parties are required to protect your data.

4. Data Retention

We retain data only as long as necessary for:

• Providing services
• Legal compliance
• Fraud prevention
• Dispute resolution

You may request deletion of your account at any time (see Section 9).

5. Data Security

We implement reasonable technical and organizational safeguards to protect your data, including:

• Secure servers
• Access controls
• Encrypted data transmission
• Internal data access restrictions

No system is 100% secure, but we actively monitor and improve security practices.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Request a copy of your data

You can submit requests to: info@herfeh.store

7. Children's Privacy

Herfeh is not intended for users under 18.

We do not knowingly collect data from children.

If we become aware that a minor has provided personal information, we will delete it.

8. Cookies & Tracking Technologies

The mobile app may use limited tracking technologies for:

• Performance analytics
• Error monitoring
• Security logging

These do not track you across third-party apps or services.

9. Account Deletion

You may request account deletion at any time by contacting:

info@herfeh.store

Upon request:

• Your account will be deactivated
• Personal data will be deleted unless legally required to retain it

10. Third-Party Links & Services

The app may contain links or integrations with third-party services (such as payment gateways or maps). We are not responsible for the privacy practices of those providers.

11. Changes to This Policy

We may update this Privacy Policy periodically.

When changes are made:

• The "Last Updated" date will be revised
• Significant changes may be communicated via app notification

Continued use of the app means you accept the updated policy.

12. Contact Us

For questions, requests, or concerns regarding privacy: